Return Policy

At Cignis Hearth Industries Inc., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Certain types of goods are exempt from being returned, including perishable items (such as food or flowers), customized products, and personal care items.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@comatechimneycleaner.com within 30 days of receiving the item.

Shipping

You will be responsible for paying for your own shipping costs for returning the item, unless the item is defective or you received the wrong item.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our return policy, please contact us at: Email:info@comatechimneycleaner.com